Troubleshooting Guide: Connecting Your Instagram Account
If you're having trouble connecting your Instagram account to our dashboard, please follow these steps to fix the issue. While it may take a few attempts, we always ensure our clients get connected successfully.
Step 1: Check Two-Factor Authentication (2FA)
- If 2FA is enabled, Instagram may require you to confirm a login attempt on your smartphone and enter a 6-digit code.
- To check if you have 2FA enabled, refer to Instagram’s guide on 2FA.
Step 2: Basic Troubleshooting
✅ Ensure you are logged into Instagram on your smartphone.
✅ If you see a prompt on Instagram stating "We have detected a new login," select "This was me."
✅ Confirm that your email and phone number in your Instagram account are up to date.
✅ Check your Spam and Social folders (especially for Gmail users) if you're waiting for a verification code.
✅ Refresh your browser or clear cache and cookies before trying again.
✅ If you still face issues, wait 15-30 minutes before attempting again.
- 💡 Our success rate for connecting accounts is 100% with these steps!
Step 3: Confirm Login from a Trusted Device
- We recommend using the third verification method: "Confirm Login from Trusted Device."
- On the first attempt, Instagram will ask you to confirm your login on the mobile app.
- After you confirm, try again, and your account should connect successfully on the second attempt.
Step 4: Fixing Common Issues
🔹 Frequent Disconnections?
- If you experience frequent disconnections, disable location services for Instagram in your phone settings.
🔹 Username Not Found?
- If you see an error stating your username cannot be found, reset your Instagram password through the app.
- Once done, try adding your account again, and it should work!
If you have followed all the steps and are still experiencing issues, please contact your growth manager here.